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International Automotive Technicians Network
Re: Non Dealer Parts - Customer Upset asking for refund
Posted to Shop Management Forum on 7/29/2010

My version of the "3 B's" is this.

"We didn't design it, we didn't build it, we didn't sell it, we didn't tell you to buy it and we didn't break it. Now would you like it repaired or not?" Login to read more.