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Re: Non Dealer Parts - Customer Upset asking for refund
Posted to Shop Management Forum on 7/28/2010

As long as she didnt SPECIFY OEM Lexus parts, and you didnt Claim they were OEM Lexus parts, and she wasnt CHARGED for OEM Lexus PARTS....I dont see what the problem is. You dont say what the "knocking" is, but as long as its not related to the work you have p... Login to read more.