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International Automotive Technicians Network
Re: Non Dealer Parts - Customer Upset asking for refund
Posted to Shop Management Forum on 7/28/2010

I'm sure others have seen this, but I usually will pick up parts at the dealer if we are in a hurry and have seen this numerous times at the 2 Chrysler dealerships and 1 Ford dealership we deal with, there were NAPA brake parts and a steering rack on their cou... Login to read more.