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Re: Non Dealer Parts - Customer Upset asking for refund
Posted to Shop Management Forum on 7/28/2010 2 Replies

I totally agree.

Lexus loves to warp front rotors. My guess is it was a brake noise and they fixed it.

Had a similar situation where we fixed a vehicle, customer went out of town two weeks later, the part we put on failed and she had to have it fixed. I to... Login to read more.

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