× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Non Dealer Parts - Customer Upset asking for refund
Posted to Shop Management Forum on 7/27/2010

Just because you did not install Lexus genuine parts does not mean the repair was not done proeprly , that is not a reason to condem your. If the customer will not let you examine the vehicle or she does not have the old parts she has nothing on you, as long a... Login to read more.