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Non Dealer Parts - Customer Upset asking for refund
Posted to Shop Management Forum on 7/27/2010 79 Replies

Good Afternoon all,

My father just got off the phone with a very unhappy customer, who is extremely upset about us not using Lexus parts on her GS300. We are an independent auto repair shop, and have been in business for over 20 years. My father has been a m... Login to read more.

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