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Re: I'm sorry, but you cannot be a customer for life
Posted to Shop Management Forum on 7/21/2010

It's the 99.00 brake job mentality. That's why most every time someone calls us when their car is in the middle of a repair at another shop, I can tell them that they are either paying what it is worth, or being overcharged (which is easy to say when I am look... Login to read more.