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International Automotive Technicians Network
Re: How to deal with unreasonable clients?
Posted to Shop Management Forum on 7/9/2010

Yes, BTDT. It sucks, but there just those kinds of people out there.

Write a letter, re-iterating what you were trying to explain to him unsuccessfully. Make a copy for yourself, have it notarized & witnessed & pop it back in the mail to him, certified.

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