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Re: This customer had me shaking my head today!!
Posted to Shop Management Forum on 7/2/2010 2 Replies

My take on this is that they are not used to paying for repairs as they probably traded in their cars every 2-3 years for most of their working life. Now they have a 5 yr old car with 80K on the clock...lets see what will be in their future, Brake job? exhaust... Login to read more.

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