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This customer had me shaking my head today!!
Posted to Shop Management Forum on 7/1/2010 52 Replies

About two weeks ago this elderly couple brought in a 2005 Explorer with about 80,000 miles because it wouldn't pass emissions. It was a nice looking SUV with just some driveability issue that needed fixed. First two questions out of their mouths was can you ge... Login to read more.

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