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International Automotive Technicians Network
Re: Waiting Appointments
Posted to Shop Management Forum on 6/19/2010

"I usually ask the customer how they would feel if I went to stare at them at THEIR job? That is probably one of MY biggest pet peeve's. Having customers watch. Even worse, if they feel the need to chat at the same time. "

Ditto. Having to "entertain" the cu... Login to read more.