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International Automotive Technicians Network
Re: Customer calling BBB on us
Posted to Shop Management Forum on 5/3/2010

Dear Maam.

Concerning your call you placed to us last (tuesday):

Our 30 point inspection form, which was covered with you and you were given a copy of, has the following notes on it.

Belt condition is aged and cracked.

Engine has a oil leak which needs... Login to read more.