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International Automotive Technicians Network
Re: Customer Loyalty
Posted to Shop Management Forum on 4/30/2010

The only loyal customers a garage has is there brother inlaw who wants his vehicle fixed now & for free. Loyal customers went out when Wal-mart came to town. Then there are my customers (garages & Fleets) Out of a hundred there might be 10 that are fairly loya... Login to read more.