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International Automotive Technicians Network
Re: Customer Compensation - What Is Fair
Posted to Shop Management Forum on 10/11/2000

It would help a lot (and it is relevant info) if we knew:

1. What kind of vehicle and what repairs were done.

2. What went wrong with the repairs and what parts were 'backordered'.

3. Why they took a week to decide to do the repairs (shopping? vehicle va... Login to read more.