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International Automotive Technicians Network
Re: Customers taking cell phone calls during write up
Posted to Shop Management Forum on 4/15/2010

I address this on a case by case. If they are chatting with a friend about what happened last night at some party, I promptly shuffle their paperwork to the side & move on until they are waiting for me to return to them. However, I will generally wait for a cu... Login to read more.