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International Automotive Technicians Network
Re: Fairness In Starting A New-Hire Service Writer
Posted to Shop Management Forum on 3/25/2010

I think you have the "3 Cs" messed up.

"I think in terms of "The Three Cs" ("Complaint, Cause, and Correction")."

It is not a "complaint", it's a "condition". Complaint is a negative thing, condition is just that, the condition. When I write up a "conditio... Login to read more.