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Re: Educating customers to specific oil usage, service procedure
Posted to Shop Management Forum on 3/21/2010

When quoting timing belts, I do the same thing, pulleys, water pump, seals, drive belt, ect. I then tell then its OK to compare, but be sure to compare apples to apples. I usually win. I ask them if they think the water pump is goint to last another 60 or 90k ... Login to read more.