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International Automotive Technicians Network
Re: Educating customers to specific oil usage, service procedure
Posted to Shop Management Forum on 3/20/2010

something like a timing belt job could be sold the same as a LOF as good (t-belt and tensioner), better (good + H2o pump), and best (better + cam/crank seals etc.)

Make warranties crystal clear in writing, and try to explain the cost and effects of an unchan... Login to read more.