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Re: I just sent a customer away without changing their oil
Posted to Shop Management Forum on 3/17/2010 5 Replies

[...trimmed text...]

That's a very valid point that shouldn't be ignored.

Albin described a fair amount of conversation with the customer and some inspections. I suspect that Albin covered his backside and made sure th... Login to read more.

5 Replies Received (View Replies)