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International Automotive Technicians Network
Re: I just sent a customer away without changing their oil
Posted to Shop Management Forum on 3/17/2010

Hi Roy,

I agree with everything other than the "just as well dump the oil and filter". If the oil still had 46% life, then it wastes resources along with the customer's money. Yours, too, if you sell it as a loss leader for 20 peanuts. Plus, as I learned fro... Login to read more.