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Re: I just sent a customer away without changing their oil
Posted to Shop Management Forum on 3/17/2010 1 Reply

Good points Roy.

My point of view is that Albin earned the man's trust by his actions and will most likely be back to Albin for his next service. It's highly unlikely there will be a breakdown on what seems like a decently maintained vehicle in the next 2,00... Login to read more.

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