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International Automotive Technicians Network
Re: I just sent a customer away without changing their oil
Posted to Shop Management Forum on 3/17/2010

(I know I'm going to get a lot of crap for this but here goes.) We've sent people down the road on a regular basis for the last 30+ years. If it don't need it, then IT DON'T NEED IT! I am amazed that so many people slap each other on the back for doing the "ri... Login to read more.