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Re: I just sent a customer away without changing their oil
Posted to Shop Management Forum on 3/16/2010 1 Reply

Hi Albin.

I agree with you on turning away work the customer does not need yet.

But, it was only a oil change ....

WWYD if a customer came in requesting shocks and struts at 60K because he saw a advertisement saying they often wear out at that mileage an... Login to read more.

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