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International Automotive Technicians Network
Re: I just sent a customer away without changing their oil
Posted to Shop Management Forum on 3/16/2010

I used to have a customer that came in every 5,000 miles for a tune up. I tried to tell him that he didn't need one, but he came back every day complaining that his car just didn't run right. Finally, I tuned it up anyway, and he was happy. If I had tried not ... Login to read more.