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I just sent a customer away without changing their oil
Posted to Shop Management Forum on 3/16/2010 66 Replies

This morning we had a new customer come in for an oil change. They came in from a flyer that we had sent to our customers. This gentlemen was driving a 2004 GM product and has been having it serviced at a local GM dealership. He made the statement that he was ... Login to read more.

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