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It's the little things that customers seem to remember most...
Posted to Shop Management Forum on 10/5/2000 1 Reply

Greetings all,

Maybe this should have been renamed to "The WOW Factor".

Had a referral customer in today for a general inspection/bumper to bumper inspection on his 1990 Acura Legend that was just purchased. Some of the maintenance records he had, but want... Login to read more.

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