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International Automotive Technicians Network
Re: Prospect or Suspect?
Posted to Shop Management Forum on 2/15/2010

Hi George.

FWIW I'm tossing some 2c in.

I've found the biggest key to handling requests for prices over the phone is to listen.

People who ask for a price in a vague manner are not usually a price shopper or you are their first phone call and they have n... Login to read more.