× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Service advisor tricks of the trade
Posted to Shop Management Forum on 2/5/2010

[...trimmed text...]

Something I heard several years back at a 20 group from a service manager about remembering what you said "If you tell the truth you don't have to remember what you said."

Login to read more.