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Speaking of customer's lying and driving up costs
Posted to Shop Management Forum on 1/26/2010 6 Replies

Rather than derail the other post, it was mentioned that all too many times, once a car is "repaired", more is found wrong due to previous hands in it. How about a little poll on what do YOU do in this situation? Some choices are: Suck it up and consider it a ... Login to read more.

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