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Re: Angie's list estimate requests -- my method to handle it
Posted to Shop Management Forum on 1/16/2010 3 Replies

I agree. ALL diagnostics need to be charged for in all fairness of the techs. I hate it when customers tell me that Pep Boys charges $0 for diagnostics when they let them fix it. You spend 1/2 hr to 1 1/2 hrs (depending on the problem) and the repair pays ... Login to read more.

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