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International Automotive Technicians Network
Re: How do you 'fire' a customer?
Posted to Shop Management Forum on 1/11/2010

We have had very few of these customers; however, the ones we have had were simply charged an "Aspirin and Preparation H" fee. These are the extra items needed to deal with these customers. If the customer accepts the estimate, fine. If they feel it is too hig... Login to read more.