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International Automotive Technicians Network
Re: How do you 'fire' a customer?
Posted to Shop Management Forum on 1/9/2010

Chris,

I had to fire a customer that continued to argue the final price even though we always give an upfront estimate, he gives ME the okay on the price then comes in with all kinds of sale flyers telling me I am charging to much.-)

I fired them. Two year... Login to read more.