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International Automotive Technicians Network
Re: What kind of management do we have here?
Posted to Shop Management Forum on 11/23/2009

This is from CA, but I imagine it's similar to most other states...

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Q. Is a mandatory service charge considered to be the same as a tip or gratuity?

A. No, a tip is a voluntary amount left by a patron for an employee. A mandatory service ch... Login to read more.