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Re: Keeping a potential customer. What Would You Do?
Posted to Shop Management Forum on 11/10/2009

Hi Alex! "BEEN THERE,DONE THAT"!!!! Looks like this guy is a bottom feeder, a "D" or lower customer. I have had them before, up to about 2 months ago I would possible do a free check to get maybe some repair work, I have people that come to me and tell me "You... Login to read more.