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Re: Do you get tired of 'educating' customers?
Posted to Shop Management Forum on 10/13/2009 3 Replies

I struggled with that for near 20 years, then someone enlightened me.

The answer is strikingly simple. You take the high road. You explain that you will not do any work without warranteeing it. No arguments, if there is a problem, you fix it. NEVER, NEVER, t... Login to read more.

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