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Re: Do you get tired of 'educating' customers?
Posted to Shop Management Forum on 10/13/2009 5 Replies

Chris, what we do is qoute it as a job package without a breakdown of parts and labor. If a customer ask if we will install their parts the warranty goes away and the labor goes up. If they ask up front if they can bring parts, they get quoted the higher rate ... Login to read more.

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