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Do you get tired of 'educating' customers?
Posted to Shop Management Forum on 10/13/2009 43 Replies

How straight do you tell it? I get really tired of finding creative ways to explain to customers the reasons for this, that, and the other. "Why won't you install my parts?" a guy (kind of brash) asked me 5 minutes ago. "Because it's not profitable for me to d... Login to read more.

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