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International Automotive Technicians Network
Re: How do you deal with customers who no show for appointments?
Posted to Shop Management Forum on 10/12/2009

I would probably do what my dentist does. Before you leave the shop on a Monday, call each person who has a Wednesday appointment. If you get their answering machine, so much the better because then you're going to say:

"Hello, this is Jay at Motorking calli... Login to read more.