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How do you deal with customers who no show for appointments?
Posted to Shop Management Forum on 10/12/2009 29 Replies

We are a small 2 bay shop with 1.5 employee's (One full time and one part time). We schedule all work by appointment to keep the cars moving through and get them back to the customer quickly. If I cannot diagnose and estimate the car the day the customer wants... Login to read more.

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