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Re: For GM techs and/or claims managers
Posted to Shop Management Forum on 9/25/2009 1 Reply

Hi Karl,

Just a quick question, after all the time you have invested in this concern, have you ever charged customer for any diag. time ?

At what point do you "cut him loose" and go on ?

I've been lucky enough to have been on both sides and can say MOST ... Login to read more.

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