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International Automotive Technicians Network
Re: Customers watch the Techs Work on their Car
Posted to Shop Management Forum on 8/22/2009

To prevent the "fog" simply say it will cost [...] to fix your car. Don't break it down parts, labor, labor time. Most customers don't care how you get to [...], just what [...] is.

The only thing you'd catch me on a camera linked to the customer doing is ro... Login to read more.