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International Automotive Technicians Network
Re: The 42 Dollar Question
Posted to Shop Management Forum on 8/25/2000

I had a real good customer stop by with a bulb problem. Not a cheap one, a halogen fog lamp bulb. We were real, real busy.

I didn't make him schedule an appointment. I had a tech pull it in and change it. I told him I was way too busy to screw with invoicing... Login to read more.