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International Automotive Technicians Network
Re: Letter I received. How would you respond?
Posted to Shop Management Forum on 7/6/2009 1 Reply

Hi Mark,

I would have no problem totally ignoring Jeff's 'customer', but that don't necessarily make me right and proper. The man isn't 'benign', he's malignant and cancer's the last thing any of us wants or needs. I've tried dealing with these kinds of folk... Login to read more.

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