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International Automotive Technicians Network
Re: Letter I received. How would you respond?
Posted to Shop Management Forum on 7/6/2009

I'm ready to explain our tests, our recommendations, my opinion on 'bad gas' and dismiss him. I am satisfied with a letter in reply.

I'd love to hear your thoughts. Maybe I'll be flamed - I don't know.

Sounds right to me!! Time to "fire" this guy Login to read more.