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International Automotive Technicians Network
Re: Letter I received. How would you respond?
Posted to Shop Management Forum on 7/6/2009

Hi Jeff,

I usually go to great lengths to please all of my customers. I never write anyone off because they don't meet my definition of a perfect customer. Actually, it is my job to get him (her) to understand that we are the best option for all of the autom... Login to read more.