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International Automotive Technicians Network
Re: Letter I received. How would you respond?
Posted to Shop Management Forum on 7/6/2009

I think there is nothing you can do. Not for yourself and not for your customer.

In my experience, whatever you do will backfire at you. You could invite them to come by and discuss it in person but that will not help your customer.

My advice... Let it be.... Login to read more.