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International Automotive Technicians Network
Re: Could I have done better? Seeking opinions
Posted to Shop Management Forum on 7/4/2009

I think you did ok for keeping your cool, but he should have paid. This has happened only 3 times in 15 years here, and due to my size they don't usually get very aggressive.

One thing I learned over they years, when I discover I am working for a flake, or ... Login to read more.