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International Automotive Technicians Network
Re: could or should I turn this person into a customer longish
Posted to Shop Management Forum on 7/1/2009

When people bring these vehicles to our shop I see it as an opportunity, I always make them a list of what they need and discuss what they have to do and what they should do, then I tell them I will make them detailed estimate for whatever they do want to do a... Login to read more.