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International Automotive Technicians Network
Re: CUSTOMER CONFRONTATION IN PUBLIC
Posted to Shop Management Forum on 6/9/2009

Bill, I cant tell you how bad it feels to have a customer that trusted you to fix his brakes, the most important saftey item on the car, and have that repair fail, putting his and his families life in [...] the chance of failure after ten years is 10% then tha... Login to read more.