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Re: If I become a Service Advisor, I know what I will do
Posted to Shop Management Forum on 4/28/2009 1 Reply

Randy,

Always have the three C's when dealing with warranty companies. Complaint, cause, correction.

Customer concern, leak, cause, intake gasket, correction, replace gasket. Customer concern, knock in front end, cause, loose tie rod ends.....you get the i... Login to read more.

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